Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, delivery address, and billing information
• Order Information: Purchase history, product preferences, and transaction details
• Account Information: Username, password, and account preferences (if you create an account)
• Communication Data: Your correspondence with our customer service team

We also automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and our services
• Improving our website, products, and customer service
• Sending you marketing communications (with your consent)
• Preventing fraud and ensuring website security
• Complying with legal obligations
• Analyzing website usage and customer preferences

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

5. Data Security

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact our customer service team.

8. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other updates. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

12. Australian Privacy Principles

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy explains how we manage personal information in accordance with these principles.